Terms of service

TERMS AND CONDITIONS

Last updated: January 2026

These Terms & Conditions (“Terms”) govern your purchase of physical products and your booking of Summer Schools, Workshops, and Term-Time Classes with us. By placing an order or booking a course, you agree to comply with these Terms.

1. DEFINITIONS

“Business” / “We” / “Us” / “Our” refers to the seller and service provider.

“Customer” / “You” refers to the individual or entity purchasing products or booking courses.

“Course” means any Summer School, Workshop, Term-Time Class, short course, or educational experience provided by the Business.

“Products” means physical items offered for sale via our shop.

2. GENERAL TERMS

  1. These Terms apply to all sales of Products and bookings of Courses.

  2. When you place an order or booking, you confirm that you are legally capable of entering into binding contracts.

  3. All prices are displayed in GBP (£) unless otherwise stated.

  4. Payment must be made in full before Products are dispatched or Course bookings are confirmed.

3. PHYSICAL PRODUCTS

3.1 Order Acceptance & Delivery

  • Orders are accepted once payment is confirmed.

  • Delivery times are estimates only; we are not responsible for delays caused by carriers.

3.2 Refunds & Returns

We want you to be happy with your purchase:

Returns (Change of Mind)

  • You may return most Products within 30 days of delivery in original, undamaged condition for a refund (excluding shipping costs).

  • You must request a return before sending the item back.

  • You are responsible for the item until it reaches us.

Faulty, Damaged or Incorrect Items

  • Please inspect on arrival and notify us immediately if the Product is defective, damaged, or not what you ordered.

Exclusions

  • Commissioned or bespoke items cannot be refunded or exchanged.

Refund Process

  • Once we receive and inspect the return, we’ll notify you of approval.

  • Approved refunds are issued to your original payment method; your bank may take additional time to process.

4. SUMMER SCHOOLS, WORKSHOPS & TERM-TIME CLASSES

4.1 Booking & Payment

  • Course places are confirmed once full payment is received.

  • You must provide accurate contact details when booking.

Payment Plans

  • PayPal payment plans are available on eligible Classes, Workshops and Summer Schools.

  • Where offered, payment plans allow the total cost to be paid in three installments via PayPal.

  • Instalments are processed automatically by PayPal in line with their terms and conditions.

Important Notes on Payment Plans

  • Booking terms, cancellation policies, and refund rules apply from the date of booking, not from the final installment date.

  • Missed, failed or late instalment payments are managed by PayPal directly and may result in:

    • Loss of access to the course

    • Cancellation of your booking

  • Refunds (where applicable) will be processed in line with the relevant course cancellation policy and PayPal’s refund process.

4.2 Course Attendance

  • You commit to attending on the date(s) booked.

  • If you fail to attend without prior notice, no refund or transfer will be issued.

4.3 Refund & Cancellation Policy

We aim to offer fair and clear terms:

Cancelling by You

  • 7 days or more before the start date: You may request a full refund subject to a cancellation fee (e.g., 5% of booking value) to cover admin costs.

  • Less than 7 days before the start date: No refund is available.

Rescheduling

Where possible, we will try to reschedule your booking to another date if you request this with notice. The ability to reschedule is at our discretion and may be subject to availability.

If We Cancel

  • We may cancel or reschedule a Course due to low enrollment, instructor illness, venue issues, or circumstances beyond our control (e.g., extreme weather).

  • In such cases you will be offered a full refund or alternative dates where available.

5. TRANSFERS & SUBSTITUTES

  • You may not transfer your place to another Course date unless agreed with us in writing.

  • Some Courses may allow a substitute attendee, provided we are informed and accept the substitute in advance.

6. LIABILITY

  • Our liability to you is limited to the price paid for the Products or Course (whichever applies).

  • Nothing in these Terms limits liability for death or personal injury caused by our negligence.

7. PRIVACY & DATA USE

Your personal data will be used to process orders and bookings and communicate with you about them. Our Privacy Policy explains how we handle your data.

8. COMMUNICATION & NOTICE

Notices or communications under these Terms may be given by email, written letter, or through your account communication portal.

9. GOVERNING LAW

These Terms are governed by the laws of England & Wales.

SUZANNE RAFFELLINI

Suzanne Raffellini of  Victrum Celeste Ltd, Gaywood Cottage, The Vale, Chesham HP5 3NS, United Kingdom operates the website suzanneraffelliniglassartist.com.

You can contact Suzanne Raffellini by email at suzanne@raffellini.com.